Is the Information System Supporting Case Management?

Checklist: Is the Information System Supporting Case Management?

√ Has a database been established to collect internal administrative data on the case load?

√ Have staff been trained on the use of the database, and can they train other staff in a train-the-trainer format?

√ Does the NHRI issue internal reports with caseload information on how many complaints were received, how many resolved, and on outcomes, disaggregated by ground, type of complaint and region?

√ Are internal reports used to manage, control and evaluate the investigation process?

√ Is the database for case management updated in "real time"?

√ Is the database used to identify trends and identify policy issues as they arise?

√ Do the priority areas in the case load correspond with and reflect the major human rights issues in the country?

√ Can the data base produce reliable, comprehensive and comprehensible statistics on programme performance generally and on a disaggregated basis i.e. by selected traits (geographic location of complaint; type of complaint; respondent; resolution; etc.)?

Negative answers to these questions frequently result in scenarios like the following one: